Terms and Conditions

This website is operated by Frenchie Arts. Frenchie Arts offers this website to you, the user, conditioned upon your acceptance of all terms, conditions and policies stated here.

By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced and/or available by hyperlink. These Terms and Conditions apply to all users of the site.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. 


Section 1: Limitation of liability

Our service is provided ‘as is’ and ‘as available’ and without any kind of warranty, representation or conditions of any kind (either express or implied) including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that: 

  • the services will be secure or available at any particular time or location
  • any defects or errors will be corrected
  • the services will be free of viruses or other harmful materials
  • the results of using the services will meet your expectations

You use the services solely at your own risk.

Liability limits – subject to applicable law, in no event will Frenchie Arts: 

  • be liable to the user with respect to use of the website, the content or the materials contained in or accessed through the website or any damages that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failures, theft, destruction, or unauthorised access to Frenchie Arts records or services.
  • be liable to the user for any injury, loss, claim, or any direct, indirect, special, incidental, consequential, punitive or exemplary damages of any kind, including, without limitation, damages for loss of goodwill, lost profits, lost revenue, theft or corruption of user information, or the inability to use the sites or any of their features


Section 2: Intellectual Property/Trademarks

The intellectual property rights in all content made available to you on or through the website remains the property of Frenchie Arts and are protected by copyright laws. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you which appears on this website, nor may you use any such content in connection with any business or commercial enterprise.


Section 3: Pricing, delivery and refunds

Product prices and delivery costs are subject to change at any time without notice. We reserve the right at any time to modify or discontinue the service without notice. Prices quoted exclude delivery costs, these will be calculated and automatically added at checkout once you have selected your chosen delivery method.

We accept payment made through credit or debit cards as well as BACS transfer.

Online payment transactions are subject to validation checks by your card issuer, and we are not responsible if your card issue declines to authorise payment for any reason. You agree to provide current, complete and accurate purchase and account information for all purchases made at our shop. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We are unable to offer refunds on any custom or personalised orders.

Due to the customised nature of the products, we offer once your order has been processed, we are not able to change or cancel your order.

Frenchie Arts shall not be liable for any loss whatsoever arising caused by the non-delivery of products. We take no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or in a safe place and we do not refund or replace tracked items that show as being delivered.

Claims for goods delivered damaged must be made in writing or by email and received by Frenchie Arts within 7 days of delivery of the goods. Although every effort will be made by us to rectify damaged goods, we do not accept any responsibility whatsoever.

Risk in the goods shall pass to the buyer when the goods are delivered to the buyers address or such other address notified by the buyer in writing. 

Section 4: Product Information

We have made every effort to display as accurately as possible the colours and images of our products that appear in the shop. We cannot guarantee that your computer monitor's display of any colour will be accurate. There will be slight differences in products from what you see in images on our website. We do not do mass production therefore each product cannot be 100% the same every time, colours and patterns will vary.

Due to the nature of the materials used and the length of time it can take the product to fully cure, unavoidable imperfections such as air bubbles may occur, although we make every effort to minimise these. 

We reserve the right to discontinue any product at any time. 


Section 5: Third-party links
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


Section 6: Personal information

Your submission of personal information through our website is governed by our Privacy Policy. Please review our Privacy Policy.


Section 7: Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Section 8 : Contact information

Questions about the Terms and Conditions should be sent to info@frenchiearts.co.uk


All our products are individually hand crafted from start to finish. No two items are the same which makes them totally unique. 



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