Privacy Policy

Data Controller

Caroline Colman

Last Updated On 18-Nov-2022 

Effective Date 18-Nov-2022 

This Privacy Policy describes how we look after your personal data when you visit our website. By accessing or using our website, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. It is important that you read this Privacy Policy carefully and contact us with any questions or concerns.

Information we collect 

When you visit our website, we may collect and process different types of personal data about you which is collected when you create an account, make a purchase or complete a contact form.

We will collect and process the following personal information about you: 

• Identity Data - first name and last name.
• Contact Data - including your billing address, delivery address, email address and telephone number.
• Financial Data - data we use to process your payments for your orders including your payment card details. We do not store or process your card details ourselves, they are processed and stored via a contracted third-party service provider. We encrypt your payment card details in your browser and securely transfer this data to our relevant third-party payment provider to process a payment.
• Transaction Data - details about transactions you have made on our website including the payments to and from you along with other details of products you have purchased from us.
• Profile Data - your username (email address) and password, your login data, purchases or orders made by you, preferences and feedback.
• Usage Data - information about how you use our website. This includes your browsing patterns and information such as how long you might spend on one of our webpages and what you look at and for on our website.

How we use your information 

 We will use the information that we collect about you for the following purposes: 

• to fulfil any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations)
• to communicate with you
• legal obligations (e.g., prevention of fraud)
• account set up and administration
• promotional emails about new products or special offers
• improving our products and service
• internal record keeping

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law. 

Where is your information stored?

We use IONOS Limited to host our website and run our online store. IONOS is the trading name of IONOS Cloud Ltd, Company Registration NO. 03953678, Registered in England and Wales. Registered Office: Discovery House, 154 Southgate Street, Gloucester, GL1 2EX.

For further information see the following:

General Terms and Conditions of Service - IONOS T&C

Privacy policy - IONOS T&C

 

How We Share Your Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. 

For example, we use Stripe to take payments on our online store - you can read more about how Stripe uses your Personal Information here: Privacy Policy (stripe.com)

We also use Google Analytics to help us understand how our customers use our website - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose. 

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the website violates any third-party rights. If the website or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner. 

Retention of your information 

We will retain your personal information for as long as you have your account or as long as is needed to be able to provide the services to you. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely. 

Your rights  

You have a lot of rights related to your personal data:

• The right to access the personal information we hold about you.
• The right to request the correction of inaccurate personal information we hold about you.
• The right to request that we delete your data.
• The right to stop marketing messages.
• The right to request a copy of the personal information we hold about you.
• The right to restrict or object to the active processing of your data.
• The right to ask us to share your personal information to another entity.
• The right to withdraw any consent you provided to us to process your data.
• The right to lodge a complaint with a statutory authority.

To exercise these rights, you can write to us at info@frenchiearts.co.uk. We will respond to your request in accordance with applicable law. 

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought. 

Use of cookies and other technologies

Cookies

Cookies are small text files which are transferred to your computer or mobile when you visit a website or app.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. If you decline cookies, this may prevent you from taking full advantage of the website.

We use the following types of cookie:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart etc.
• Performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Analytics

We use Google Analytics to measure traffic to our website and understand how users move around and use our website. We use this information to enhance the site and service we provide to ensure that users get the best experience possible. All of the information we collect from Google Analytics is aggregate and will not be disclosed with any other third parties.

By agreeing to this Privacy Policy, you agree to the use of Google Analytics. Google may use the data collected to assess activity on our site. As Google is a separate entity to us, it has its own privacy policy which we recommend you review. Further information specific to Google analytics and how they secure the data collected can be found here. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Security

The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. 

 

Third party links & use of your information

Our website may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on our website. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. 

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other legal or regulatory reasons. The revised policy will be posted on our website and will be effective 180 days from when the revised Policy is posted on our website and your continued access or use of our website after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page. 

Contact us

If you have any queries or concerns about the processing of your information that is available with us, please contact us at Frenchie Arts, 19 Samborne Drive, Wokingham, Berkshire, RG40 1GF, email: info@frenchiearts.co.uk. We will address your concerns in accordance with applicable law.